🔍 Reference & Troubleshooting
Solutions for common issues and detailed reference materials.
Overview
This section provides:
- Troubleshooting Guides - Step-by-step solutions for common issues
- Error Reference - Detailed error messages and resolutions
- Diagnostic Tools - Commands and tools for debugging
- Quick Issue Lookup - Fast access to solutions by symptom
Quick Issue Lookup
Common Symptoms
| Symptom | Likely Cause | Go To |
|---|---|---|
| 🔴 No video playback | Pipeline component failure | Not Streaming |
| 🟡 Blocky video | Network or encoder issue | Mosaic |
| 🟠 Frequent buffering | Bandwidth or configuration | Buffering |
| ⚪ 404 error | Path or configuration issue | 404 Not Found |
| 🔵 Input not working | Encoder or network issue | Input Issues |
| 🟢 No audio | Audio configuration issue | Audio Issues |
Troubleshooting by Component
📥 Input Streams
⚙️ Transcoders
📦 Packagers
🌐 Origin Servers
Diagnostic Approach
Follow this systematic approach to troubleshoot issues:
- Identify Symptoms - What is the exact problem?
- Check Component Status - Review dashboard for component health
- Review Logs - Look for error messages
- Test Components - Verify each component individually
- Isolate Cause - Determine which component is failing
- Apply Fix - Implement the appropriate solution
- Verify - Confirm the issue is resolved
- Document - Record the issue and solution
Useful Diagnostic Commands
Stream Testing
# Test input stream
ffprobe -v error -show_streams udp://@239.1.1.1:5000
# Test with VLC
vlc udp://@239.1.1.1:5000
# Test output playback
ffplay http://origin/content-id/hls/master.m3u8
Network Testing
# Check connectivity
ping encoder-server
# Test port accessibility
telnet encoder-server 1935
# Monitor network traffic
tcpdump -i eth0 host 239.1.1.1
System Monitoring
# Check CPU and memory
top
htop
# Check disk space
df -h
# Monitor processes
ps aux | grep transcoder
Getting Help
If you can’t resolve an issue:
- Review Troubleshooting Guide - Check all relevant sections
- Check Component Documentation - Review specific component guides
- Gather Diagnostic Information:
- Component status and logs
- Error messages
- Configuration details
- Steps to reproduce
- Contact Support - Provide all gathered information
Related Documentation
- Troubleshooting Guide - Detailed solutions
- Components - Component-specific documentation
- Best Practices - Prevention tips
- Getting Started - Basic setup guide